Services

Service Refund Policy:



At Carolyn & Co, we value the satisfaction of our clients and are committed to ensuring you have a positive experience with our services. If you are experiencing any issues with your hair following a service, we are here to work with you to find a satisfactory solution.

Refund Eligibility: To be eligible for a partial refund, please adhere to the following guidelines:

• Refund requests must be made within 7 days of the completion of your hair service.
• Only half of the total price of the service will be refunded.
• Proof of service may be required.

Refund Process: If you are dissatisfied with the results of your hair service, please follow these steps to initiate the refund process:

• Contact our salon/spa reception at [561-267-7844] to discuss the issues you are experiencing with your hair.
• Our team will work with you to understand your concerns and determine the appropriate course of action.
• If a refund is deemed necessary and meets the eligibility criteria, we will proceed with issuing a partial refund.

Alternative Solutions: We are also happy to offer alternative solutions to address any problems you may be experiencing with your hair after your appointment with us. This may include complimentary touch-up services or consultations with our stylists to explore different styling options.

Exceptions: Please note that refunds may not be applicable in certain circumstances, such as if the issues with your hair are due to factors beyond our control or if the service was performed according to your specifications.

Contact Us: If you have any questions or would like to request a refund, please don't hesitate to reach out to us at [contact information]. Our team is dedicated to ensuring your satisfaction and will do everything we can to address your concerns.

Thank you for choosing Carolyn & Co. We appreciate the opportunity to serve you and look forward to resolving any issues you may have.

Sincerely,

Carolyn & Company